Complaints

It’s always good to know how our services can be improved upon.

Furthermore, if you are unhappy with any aspect of our service or your treatment please contact our Practice Manager who will be happy to listen to your suggestions and initiate any appropriate action.

Our Complaints Procedure complies with NHS regulations and all complaints must be received in writing. Should you have any reason to complain, your letter will be acknowledged within 5 working days and a reply sent to you within 28 working days. Obviously, we hope that prior to you having to write a letter of complaint, the matter can be resolved by discussion. Again, please do not hesitate to raise your complaint with our Practice Manager in the first instance and hopefully an amicable resolution could be achieved at this point.

We are continually striving to improve our service.

Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting room.

For more information, please see the attachment: GES complaints-procedure-leaflet